Support

Talk to a person.

Most answers are in the FAQ. If yours isn’t, start a conversation from your account — the reply arrives in the same thread — or write to us. We reply properly, within one working day.

Start a conversation info@chess4prize.com

Account & Lichess

Problems connecting, verifying or disconnecting a Lichess account, or an email verification link that never arrived.

Entries & refunds

A seat that didn’t activate, an eligibility result you disagree with, or a refund you’re expecting.

Prizes & payouts

A prize that hasn’t arrived, or a final result you believe is wrong.

Before you write

These come up most often.

If one of these matches, you can probably resolve it in under a minute.

Quick answers

My seat hasn’t activated: Eligibility is usually still being checked — it resolves within a minute. If it’s still pending after that, your entry may be on hold; check your entries page for the reason.
My rating looks wrong: We read it from Lichess and never edit it. Open your Lichess connection page and refresh the connection to pull current values.
A prize hasn’t arrived: Prizes are paid by the organiser after the winner check has run. Check the status on your results page first — approved and paid are different states.
I want to change my Lichess account: Contact us. A Lichess account can back only one Chess4prize account, so this needs a manual check to avoid creating a duplicate identity.

Writing to us? Include your Lichess username and the tournament name. It is the difference between a one-reply resolution and three days of back and forth.

Nothing here matches?

Email us directly. We read everything.

Email support Read the FAQ

Refund terms are on the refunds page.